Terms & Conditions
1. Agreement
By accessing or using the Whveda website, users acknowledge and agree to be bound by the terms and conditions outlined in this document. This agreement applies to all users, including visitors, registered users, and others who access the website.
2. Terms of Use
2.1 Please read these terms of use carefully. By accessing or using this internet-based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet-based platform.
3. Introduction
3.1 The domain name [www.whveda.com](https://www.whveda.com), an internet-based portal, and the Whveda mobile application are operated by Whole Health Veda Healthcare LLP (referred to as "Whveda," "We," "Our," "Us," or the "Company") with its registered office at Whveda's registered physical address is: NO 24/1701 KC ARCADE, Near TV Centre, Kakkanad, Cochin Special Economic Zone, Ernakulam, Kerala – 682037, India. The domain name and the mobile application are collectively referred to as the "Website."
3.2 Your access or use of the Website, transactions on the Website, and use of Services (as defined herein below) hosted or managed remotely through the Website are governed by these terms and conditions ("Terms of Use"), including the applicable policies incorporated by reference. These Terms of Use constitute a legal and binding contract between you ("You," "Your," or the "User") and Whveda.
3.3 By accessing, browsing, or transacting on the Website, or availing any Services, you signify your agreement to be bound by these Terms of Use. By accepting these Terms of Use, you also accept and agree to be bound by our policies, including the Privacy Policy and other rules, guidelines, and policies relevant under applicable law in India and other jurisdictions.
3.4 The Website serves as a platform for various healthcare-related services, such as:
3.4.1- Online purchase of pharmaceutical products sold by third-party pharmacies and the Company.
3.4.2- Diagnostic services offered by third-party diagnostic centers.
3.4.3- Online medical consultations with third-party independent doctors.
3.4.4- Online yoga sessions with third-party certified yoga trainers.
3.4.5- Online fitness sessions with third-party certified physiotherapists.
3.4.6- Online education classes with Ayurveda professors.
3.4.7- Online advertisements of sponsors advertising their goods and services.
These third parties, including third-party pharmacies, diagnostic centers, doctors, yoga trainers, physiotherapists, Ayurveda professors, and advertisers, are collectively referred to as the "Third Party Service Providers." Additionally, the Website provides health and wellness-related information to users.
3.5 The arrangements between Third Party Service Providers, you, and us shall be governed in accordance with these Terms of Use. The Services are available to users who have agreed to use the Website after completing registration as determined by us from time to time. Services are offered through various modes, including discount coupons and vouchers that can be redeemed for goods or services offered by Third Party Service Providers.
3.6 You acknowledge that the Website is a platform for you and Third Party Service Providers to connect and conduct transactions. Whveda is not a party to or controls any transaction between you and Third Party Service Providers, except as may be provided in these Terms of Use.
3.7 Whveda reserves the right to change or modify these Terms of Use or any policy or guideline of the Website, including the Privacy Policy, at any time and at its sole discretion. Changes or modifications will be effective immediately upon posting on the Website. You waive any right to receive specific notice of changes or modifications. Your continued use of the Website confirms your acceptance of such changes or modifications.
3.8 Whveda authorizes you to view and access the content available on the Website solely for the purposes of availing the Services, including visiting, using, ordering, and communicating as per these Terms of Use. The content on the Website includes third-party content and in-house content provided by Whveda. Whveda content is protected under copyright and trademark laws. You shall not modify the content or reproduce, display, publicly perform, distribute, or otherwise use the content in any way for public or commercial purposes.
3.9 As a condition to your use of the Website, you must be 18 years of age or older. By visiting the Website or accepting these Terms of Use, you represent and warrant to Whveda that you are at least 18 years old and have the authority to use the Website and agree to and abide by these Terms of Use.
3.10 These Terms of Use are published in compliance with Indian laws, including but not limited to:
3.10.1 - The Indian Contract Act, 1872
3.10.2- The Indian Information Technology Act, 2000
3.10.3 - The Drugs and Cosmetic Act, 1940
3.10.4- The Drugs and Magic Remedies Act, 1954
3.10.5- The Indian Medical Council Act, 1956
3.10.6- Pharmacy Act, 1948
3.10.7- The Consumer Protection Act, 2019, and related regulations.
3.11 Compliance with these Terms of Use entitles you to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.
3.12 These Terms of Use constitute an electronic record under the Indian Information Technology Act and its rules. This electronic record does not require any physical or digital signatures.
4. Age Requirement
4.1 Minimum Age: Users must be at least 18 years of age or older to access and use the website. By using the website, users confirm that they meet the minimum age requirement and have the legal capacity to enter into this agreement.
4.2 Underage Users: Whveda strictly prohibits individuals under the age of 18 from accessing or creating an account on the website. Users who are not at least 18 years old are ineligible to use Whveda's services.
4.3 Consequences of Underage Access: If a user under 18 years old is found to have created an account or engaged with services without meeting the age requirement, Whveda reserves the right to:
4.3.1 Suspend or terminate the account immediately.
4.3.2Cancel any transactions made by the user.
4.3.3Take any other necessary actions as deemed appropriate by Whveda's policies and applicable laws.
5. Access to the Website
5.1 Accessing the Whveda website includes a range of actions that a user may perform. These include, but are not limited to:
5.1.1 Browsing: Visiting any page of the Whveda website.
5.1.2 Creating an Account: Completing the registration process to create a new user account.
5.1.3 Interacting with Services: Utilizing any of the services offered by Whveda, such as purchasing herbal cosmetics or medicines, signing up for online consultation services, or enrolling in fitness classes, education courses or any services offered by Whveda.
5.1.4 Posting Content: Participating by posting comments, reviews, or other user-generated content.
5.1.5 Communicating: Engaging in communication with Whveda or other users through contact forms, chat services, or email communications.
5.2 By accessing the website in any of these ways, users acknowledge that they have read, understood, and agreed to be bound by the terms and conditions of Whveda.
6. Other Forms of Interaction
6.1 In addition to the specified methods of accessing the website, Whveda recognizes that users may interact with the site in various other ways that may evolve over time. These interactions may include, but are not limited to:
6.1.1 Downloading Content: Downloading any material such as informational brochures, product details, or fitness class schedules.
6.1.2 Subscription Services: Subscribing to newsletters, email lists, or notification services provided by Whveda.
6.1.3 Social Media Engagement: Interacting with our official social media accounts linked through the website.
6.1.4 Transactional Activities: Engaging in any transactional activities such as making payments, requesting refunds, or other financial interactions related to the services offered.
6.1.5 Technical Interactions: Providing feedback on website functionality, reporting bugs, or other technical interactions that help improve the platform.
6.2 For any form of interaction not explicitly mentioned here, users are still bound by the full terms and conditions of the website. Whveda reserves the right to update these terms as necessary to reflect the evolving nature of web interactions.
7. Updates to Terms
7.1 Notification of Changes: Any updates to the terms will be posted in the dedicated Terms and Conditions section on the Whveda website. It is the responsibility of the users to visit this section regularly to stay informed about any changes.
7.2 Effective Date of Changes: Changes to the terms will take effect immediately after they are posted on the website. By continuing to use the website after an update, users agree to be bound by the revised terms.
7.3 Recommendation for Regular Review: Users are encouraged to review the terms and conditions periodically to ensure they understand the most current version of the terms.
8. User Responsibility
8.1 As a user of Whveda, you are expected to use the website responsibly and in compliance with all applicable laws and regulations. Your responsibilities include, but are not limited to, the following:
8.1.1 Compliance with Laws: Users must ensure that their use of Whveda's services does not violate any laws or regulations, including:
8.1.2 Intellectual Property: Respecting the intellectual property rights of others. Users must not upload, download, or share content unless they have the right to do so.
8.1.3 Content Standards: Abiding by content standards and not posting or sharing illegal, offensive, or harmful material.
8.1.4 Cooperation with Law Enforcement: Whveda may cooperate with law enforcement authorities in any legal investigations if required by law. Users agree that Whveda may disclose their information to law enforcement agencies or other third parties if compelled by court order or other legal processes.
8.1.5 Account Security: Users are responsible for maintaining the confidentiality of their account credentials, including their password. Users agree to:
8.1.6 Protect Credentials: Take reasonable steps to prevent unauthorized access to their account.
8.1.7 Notify of Breach: Promptly notify Whveda if they suspect any unauthorized use of their account or any other breach of security.
8.1.8 Secure Devices: Ensure that any device used to access Whveda is secure and protected against malicious software.
8.2 By using Whveda, you acknowledge and agree to these responsibilities. Failure to adhere to these responsibilities may result in action from Whveda, including but not limited to suspension or termination of your account.
9. Consultation Services
9.1Scope of Services
9.1.1 Whveda provides online consultation services that connect users with qualified healthcare professionals. These services include virtual consultations, advice, and information on health and wellness topics. Users may discuss their health concerns, ask questions, and receive general medical advice from licensed healthcare professionals through the platform.
9.2 Limitations of Online Consultations
9.2.1 The consultation services provided on Whveda are not intended to replace in-person medical advice, diagnosis, or treatment. Users should seek in-person consultation with a qualified healthcare provider for any serious or urgent medical concerns. The online consultations are meant for informational purposes only and should not be relied upon as a definitive diagnosis or treatment plan.
10. Online Yoga Programs
10.1 Scope of Services
10.1.1 Whveda provides online yoga programs that connect users with certified yoga instructors. These services include virtual classes, guided sessions, and personalized practice plans. Users can participate in a variety of yoga styles and levels to improve their flexibility, strength, balance, and overall well-being.
10.2 Limitations of Online Yoga Programs
10.2.1 The online yoga programs provided by Whveda are designed to complement users' health and wellness journeys. However, users should exercise caution and seek advice from a healthcare provider before beginning any new exercise regimen, especially if they have pre-existing health conditions. The programs are intended for general fitness and wellness purposes and are not a substitute for medical advice.
11. Online Physio Fitness Programs
11.1 Scope of Services
11.1.1 Whveda offers online Physio fitness programs led by licensed physiotherapists. These services include virtual fitness sessions, tailored exercise plans, and rehabilitation exercises for specific needs. Users can work on improving their strength, flexibility, and mobility while receiving guidance and support from qualified professionals.
11.2 Limitations of Online Physio Fitness Programs
11.2.1 The online Physio fitness programs offered by Whveda are designed to help users achieve their fitness goals safely and effectively. However, these programs are not a replacement for in-person physical therapy for serious injuries or conditions. Users should seek medical advice if they have any concerns about their health or fitness levels before starting a program.
12. Online Ayurveda Education Programs
12.1 Scope of Services
12.1.1 Whveda provides online Ayurveda education programs that introduce users to the principles and practices of Ayurveda, including Ayurveda dinacharya (daily routines). These programs include virtual classes, educational materials, and resources to help users learn about Ayurvedic practices for a balanced lifestyle.
12.2 Limitations of Online Ayurveda Education Programs
12.2.1 The online Ayurveda education programs offered by Whveda are intended for informational purposes and personal development. They are not a substitute for medical advice, diagnosis, or treatment. Users should consult a qualified Ayurvedic practitioner or healthcare provider before making significant changes to their health routines based on the information provided in these programs.
13. Confidentiality and Data Privacy
13.1 All communications between users and healthcare professionals on the Whveda platform are confidential and protected in accordance with applicable privacy laws. Whveda is committed to maintaining the privacy and security of user data and medical information.
14. Documentation of Teleconsultations
14.1 Consent to Documentation: Users of our teleconsultation platform acknowledge and consent to the documentation of their consultations and interactions with healthcare professionals. These records are essential for maintaining continuity of care and may be used for reference in future consultations.
14.2 Record Retention: All consultation records will be retained in accordance with applicable healthcare regulations and our internal data retention policies. Users can be assured that their records are maintained securely and are accessible for the duration required by law.
14.3 Accuracy of Records: Users are responsible for providing accurate and complete health information during consultations. The quality of healthcare services provided relies on the accuracy of the information shared by the user.
15. Data Privacy Compliance
15.1 Privacy Assurance: We are committed to the privacy of our users. Our platform complies with relevant data protection laws to ensure that personal and health information is handled with the utmost care and confidentiality.
15.2 Purpose of Data Collection: The personal data collected from users is used exclusively for facilitating teleconsultations, healthcare service delivery, and for operational purposes. We do not disclose personal information to third parties without user consent, except as required by law.
15.3 Data Security: We employ industry-standard security measures to protect against unauthorized access to or disclosure of user data. Our security practices are designed to safeguard data integrity and confidentiality.
15.4 User Rights: Users have rights regarding their personal data, including the right to access, correct, and request deletion of their information, subject to certain conditions and legal requirements.
15.5 Notification of Data Breach: In the event of a data breach, we will inform affected users promptly and take appropriate measures to mitigate any potential impact, in line with regulatory requirements.
16. Available Products
16.1 Whveda offers a selection of products, including cosmetics, herbal items and fitness equipment’s, curated to support overall health and wellness. These products are available for purchase through the website.
17. Product Quality and Usage Instructions
17.1Whveda strives to ensure that all products sold on the platform meet high standards of quality and safety. Users should carefully review product descriptions and labels for details on ingredients, shelf life, and specific usage instructions.
17.1.1 Usage Recommendations: It is important to follow these instructions to achieve optimal results and minimize risks.
17.1.2 Allergy and Sensitivity Precautions: Users with allergies or sensitivities should exercise caution and review ingredients prior to use.
18. Disclaimers
18.1 Whveda does not guarantee the effectiveness or suitability of any products for specific health or cosmetic needs. Users are encouraged to consult with a healthcare professional before using any new product, especially if they have allergies, existing medical conditions, or are pregnant or nursing.
19. Product Variability
19.1 Individual Results May Vary: Whveda acknowledges that outcomes from the use of herbal products, medicines, and fitness equipment listed on our marketplace can vary widely among individuals. The effectiveness of such products may be influenced by a variety of factors including, but not limited to, the user's age, health condition, and adherence to usage instructions.
19.2 No Guarantee of Results: Whveda does not guarantee specific results from the use of products available on the marketplace. Users are encouraged to consult healthcare professionals before starting any new health or fitness regimen.
20. Liability Limitation
20.1 Disclaimer of Liability: Whveda shall not be held liable for any adverse effects, injuries, or health complications that may arise as a result of using products purchased through our marketplace. This includes any reactions, side effects, or dissatisfaction with the product's performance.
20.2 Vendor Responsibility: The vendors on Whveda marketplace are solely responsible for ensuring the quality, safety, and efficacy of their products. Whveda acts as a platform for vendors to list their products and does not assume liability for vendor offerings.
20.3 User Responsibility: Users are responsible for reading all product information, warnings, and instructions provided by the vendors before using the products. Any concerns or questions regarding the products should be directed to the respective vendor or a qualified healthcare professional.
20.4 Branding and Manufacturer Liability: For products branded by Whveda from manufacturers, Whveda ensures that such products meet our quality standards. However, the ultimate responsibility for the safety and efficacy of these products lies with the manufacturers.
21. Registration and Account Security
21.1 Account Registration
21.1.1Users must create an account to access specific features and services on Whveda, including online consultations and product purchases.
21.1.2 When registering, users must provide accurate, complete, and up-to-date information.
21.1.3 Account Verification: Whveda may require account verification to ensure the accuracy of user-provided information.
21.1.4 Whveda reserves the right to terminate any account that contains false or misleading information.
22. User Responsibility
22.1 Users are responsible for safeguarding their account information, including usernames and passwords.
22.2 Confidentiality: Users should keep their account information confidential and secure.
22.3 Immediate Reporting: Users should immediately notify Whveda if they suspect any unauthorized access to their account.
23. Account Security Practices
23.1 Best Practices: Whveda encourages users to adopt best practices for account security, such as regularly updating passwords and using strong, unique passwords.
23.2 Avoid Credential Sharing: Users should avoid sharing account credentials and log out of their accounts after each session, especially when accessing the website from a public or shared device.
24. Unauthorized Use
24.1 Users are prohibited from allowing others to use their accounts or from using another person's account without permission.
24.2 Liability: Any activity conducted through a user's account is their responsibility, and users may be held liable for any actions taken through their account.
25. Termination of Account
25.1 Whveda reserves the right to terminate or suspend user accounts at its discretion, without notice, for reasons such as breach of the terms and conditions, fraud, or any other misuse of the account.
25.2 Loss of Access: In the event of account termination, users may lose access to certain services and data associated with their account.
36. Privacy
36.1 Whveda takes the privacy and security of user data seriously.
36.2 Privacy Policy: Users can review Whveda’s [Privacy Policy](link to privacy policy) for more information on how personal data is collected, used, and protected.
37. Payments and Fees
37.1 Accepted Payment Methods
37.1.1 Whveda accepts various payment methods, including major credit cards, debit cards, net banking, and digital wallets. Users can select their preferred payment method during the checkout process. Whveda reserves the right to modify the accepted payment methods at any time without prior notice.
37.2 Pricing and Fees
37.2.1 The prices for consultations, products, and services on Whveda are clearly stated on the website and may vary depending on the healthcare provider or product type. Users are responsible for any fees and charges associated with their use of the website and its services. Whveda may update pricing and fees from time to time, and changes will be reflected on the website.
37.3 Billing and Charges
Users agree to pay all fees and charges incurred through their account promptly and in accordance with the terms of the selected payment method. Whveda may charge applicable taxes and fees in addition to the listed prices. Users are responsible for any outstanding balances on their accounts.
38. Refunds and Returns
Whveda's refund and return policy varies depending on the type of service or product purchased. Users may be eligible for a refund or exchange within a specified period if the product is defective, damaged, or does not meet expectations. For consultations, refunds may be issued at Whveda's discretion in cases of service disruption or other valid reasons.
39. Cancellation Policy
Users may cancel consultations or product orders within a specified time frame before the scheduled consultation or product shipment. Cancellation fees may apply, depending on the timing and circumstances of the cancellation. A standard deduction of 10% against banking and processing charges will be charged on each cancellation. Once an order is dispatched, it cannot be canceled. Refunds will be returned to the source account within 15 working days of the cancellation request.
40. Order Refund Policy
The item to be returned should have the seal intact and should not be opened. Orders can be returned in case of wrong supply or damaged supply. Return pickup will be attempted only once. Return refunds will be processed within 15 working days from the date of the return request and will be credited to the source account.
41. Return and Exchange Process
To request a refund or exchange for products, users must contact Whveda's customer support within the specified return period and follow the provided instructions. Products must be returned in their original condition, unopened, and with all original packaging and labels intact. Refunds will be processed once the returned product is received and inspected.
42. Payment Disputes
Users must notify Whveda of any billing discrepancies or payment disputes within a specified time frame. Whveda will investigate the issue and take appropriate action. Late payment disputes may not be eligible for resolution, and users may be responsible for any unpaid balances.
43. User Conduct Policy
43.1 Account Creation and Access to Services
To access specialized features and services on Whveda, including online consultations and product purchases, users are required to create an account. This account is the key to a personalized and comprehensive experience on our platform.
43.2 Registration Requirements
Upon registration, users must ensure that the information provided is accurate, complete, and current. This is essential for maintaining the quality and reliability of our services. (Refer point no:5)
43.3 Account Verification
Whveda may implement an account verification process to confirm the authenticity of the information provided by users. This step is crucial for preserving the integrity of our user base and the services offered.
43.4 Consequences of Misinformation
Accounts found to contain false or misleading information are subject to termination. Whveda is committed to fostering a truthful and transparent environment.
43.5 Acceptable Behavior
Users are expected to engage respectfully and professionally with healthcare professionals, fellow users, and Whveda staff. Compliance with all applicable laws and regulations is mandatory. Any disruptive behavior or infringement upon the rights of others is strictly prohibited.
43.6 Prohibited Activities
The following activities are not permitted on Whveda and may result in disciplinary action, including account suspension or termination:
43.6.1 Spamming: Unsolicited advertising or messaging, including repetitive comments or use of chat functions.
43.6.2 Harassment: Abusive, threatening, or harassing conduct towards any individual on the platform.
43.6.3 Impersonation: Falsely representing oneself or accessing another user's account.
43.6.4 Intellectual Property Infringement: Unauthorized use or distribution of copyrighted material.
43.6.5 Unauthorized Access: Attempting to breach the security of the website or its systems.
43.6.6 Tampering: Interfering with the functionality or security of the website.
43.6.7 Malware Distribution: Introducing harmful software or files to the platform.
43.6.8 Data Harvesting: Unauthorized collection of data, particularly personal information, from the website.
43.7 Enforcement and Reporting
Whveda will actively monitor for violations of these terms. Users can report any misconduct to our customer support team. We will investigate and take necessary actions to uphold a safe and respectful environment.
43.8 Appeals Process
Users who wish to contest a suspension or termination of their account may do so through our appeals process. Details on initiating an appeal will be provided at the time of enforcement action.
43.9 Recording Consent
For services that may involve recording, such as video consultations, users will be required to provide explicit consent to be recorded.
43.10 Related Policies
Users are encouraged to review related policies, such as our privacy policy and acceptable use policy, which are accessible via links provided in this document.
44.11 Liability Disclaimer
Users are responsible for their actions on Whveda. The platform is not liable for any damages resulting from user misconduct. Liability disclaimers are crafted in accordance with local legal standards, including stipulations on indirect or consequential damages.
45. Intellectual Property Terms and Conditions
45.1 Ownership of Content
All content displayed on the Whveda website, including but not limited to text, graphics, images, videos, audio, software, and other materials ("Content"), is owned by Whveda or its licensors and is protected under copyright, trademark, and other intellectual property laws both domestically and internationally.
45.2 Limited License
45.2.1 Whveda grants users a limited, non-exclusive, non-transferable, and revocable license to access and use the Content for personal, non-commercial purposes only. This license is subject to compliance with these terms and does not include any rights to:
45.2.3 Copy, modify, distribute, or use the Content for commercial purposes.
45.2.3 Create derivative works from the Content.
45.2.4 Use the Content in a manner that suggests an association with our products, services, or brands.
45.3 Prohibited Use
45.3.1 Users are prohibited from: Reproducing, distributing, publicly displaying, or performing the Content without Whveda's prior written consent.
45.3.2 Engaging in any activity that interferes with or disrupts the Content or the website.
45.3.3 Using the Content for any unlawful purpose or in a way that violates applicable laws and regulations.
45.4 Trademark Rights
45.4.1 The Whveda logos, trademarks, service marks, and trade dress are exclusively owned by Whveda. Any use of these Trademarks without prior written consent from Whveda is strictly prohibited.
45.5 Social Media Content
45.5.1 Use of Social Media Content: Content created and shared by Whveda on social media platforms, including but not limited to posts, tweets, images, videos, and live streams ("Social Media Content"), is the property of Whveda and is protected under the same intellectual property laws that govern our website content.
45.5.2 Sharing and Reposting: Users are encouraged to share and repost Social Media Content on their personal accounts for non-commercial purposes, provided that:
45.5.2.1 The content remains unaltered and is attributed to Whveda.
45.5.2.2 The sharing or reposting does not imply Whveda's endorsement of any product, service, or opinion.
45.5.2.3 The content is not used in a manner that is misleading or could harm Whveda's reputation.
45.6 User Interactions with Social Media Content: Users who interact with Whveda's Social Media Content by commenting, tagging, or messaging agree to grant Whveda a non-exclusive, royalty-free, perpetual, and worldwide license to use these interactions in connection with our social media presence and marketing efforts.
45.7 Reporting Infringements: If you encounter unauthorized use of Whveda's Social Media Content, please report it to info@whveda.com so we can take appropriate action.
45.8 Third-Party Content: Content provided by third parties, including healthcare professionals and other users, is subject to the rights and permissions granted by those third parties.
45.9 User-Generated Content: Users retain ownership of the content they upload, share, or otherwise contribute to the website. By submitting content, users grant Whveda a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and distribute the content in connection with the website and its services.
45.10 Contact Information for Infringement Claims: If you believe that your intellectual property rights have been violated, please contact Whveda's designated agent at info@whveda.com to submit your claim.
45.11 Compliance with Laws
Users must ensure that their use of the website and its Content complies with all applicable copyright, trademark, and other intellectual property laws.
45.12 Appeals Process
Users who face account suspension or termination due to alleged intellectual property violations may contact info@whveda.com to initiate an appeals process.
45.13 Consistency and Enforcement
Whveda will enforce its intellectual property rights to the fullest extent of the law. Users are expected to ensure that their use of the website's Content is consistent with these terms and conditions. Unauthorized use may result in legal action, including suspension or termination of user accounts.
46. Limitation of Liability
46.1 Scope of Limitation: Whveda's liability is limited to the fullest extent permitted by law. We strive to ensure that all information on our platform is clear, accurate, and accessible. Our liability does not cover indirect, incidental, or consequential damages arising from the use of our website or services.
46.2 Product Liability: Products sold through Whveda are subject to the warranties and guarantees provided by their respective manufacturers. We facilitate a transparent process for users to understand the terms associated with each product.
46.3 Healthcare Services: Whveda serves as a bridge connecting users with healthcare professionals. It is crucial that medical decisions are made based on direct consultations with healthcare providers, and not solely on the information provided through our platform.
46.4 Third-Party Services: Users are advised to exercise due diligence when engaging with third-party services or websites linked from Whveda. We are not liable for the content or practices of these external entities.
46.5 User Responsibilities: Users should safeguard their accounts and personal information by employing strong passwords, enabling two-factor authentication, and keeping their software updated to prevent unauthorized access.
46.6 Force Majeure: Whveda shall not be liable for any failure to perform due to circumstances beyond our control, including but not limited to natural disasters, pandemics, government regulations, and other significant events.
46.7 Indemnification: Users agree to indemnify and hold Whveda harmless from any claims, damages, or expenses arising from their misuse of our platform or services.
46.8 Legal Compliance: Users must comply with all applicable laws while using Whveda's services. We are not responsible for any legal issues that may arise from the user's conduct.
47. Indemnification
47.1 User Responsibility Users agree to indemnify, defend, and hold harmless Whveda, its affiliates, officers, agents, and employees from any claim, demand, loss, liability, or expense arising from their use of the website, products, or services. Scope of Indemnification This indemnification covers claims related to:
47.1.1 Violations of terms, laws, or regulations
47.1.2 Infringement of third-party rights
47.1.3 Submission of inaccurate, misleading, or unauthorized information
47.1.4 Unauthorized access or misuse of the website, products, or services
47.2 Legal Fees Users are responsible for Whveda’s legal fees and costs incurred in defending against claims related to their actions.
47.3 Notification and Cooperation: Whveda will promptly notify users of claims requiring indemnification. Users are expected to cooperate fully in the defense of such claims.
47.4 Settlement and Approval: Users must obtain Whveda’s written consent before settling any claims. Settlements should not admit liability or impose obligations on Whveda without its agreement.
47.5 Limitations on Indemnification.: Indemnification does not extend to claims resulting from Whveda’s own negligence or willful misconduct.
47.6 Exclusions for Certain Claims: Claims arising from Whveda’s gross negligence, intentional misconduct, or legal violations are excluded from indemnification.
Jurisdiction-Specific Clauses The indemnification terms comply with the laws of the jurisdictions where Whveda operates.
47.7 Review with Legal Counsel: This section has been reviewed by legal counsel to ensure alignment with Whveda’s business practices and legal obligations.
48. User Account Termination Policy
48.1 Notice Period: Whveda recognizes the importance of fairness and transparency. In the event of account termination, we commit to providing users with a 7-day notice. This ensures that users have ample time to address any concerns or rectify violations.
48.2 Severe Violations
Whveda takes severe violations seriously. We define severe violations as follows:
48.2.1 Fraudulent, Deceptive, or Illegal Activities: Engaging in any activity that violates local, national, or international laws.
48.2.2 Abusive, Harassing, or Defamatory Content: Posting or sharing harmful content that targets others.
48.2.3 Compromising Security or Integrity: Attempting to hack, gain unauthorized access, or compromise our systems.
48.2.4 Intellectual Property Violations: Unauthorized use of copyrighted material or trademarks.
48.2.5 Malicious Activities: Spreading malware, phishing, or other harmful actions.
48.3 Consequences: In cases of severe violations, Whveda reserves the right to take immediate action, including:
48.3.1 Immediate Account Termination: Without prior notice.
48.3.2 Content Removal: Any associated content or data related to the violation.
48.3.3 Legal Action: Reporting the violation to relevant authorities as required by law.
48.4 No Refunds: Users terminated for severe violations will not be entitled to refunds for fees or charges paid to Whveda.
48.5 Appeal Process: Users have the opportunity to appeal a termination by contacting Whveda's customer support. Appeals will be reviewed on a case-by-case basis, and Whveda's decision is final.
48.6 Notification Methods: Whveda will notify users of account termination through email or in-app notifications. Clear communication ensures users are informed promptly.
48.7 Data Retention: Upon account termination, Whveda may retain certain user data for legal or regulatory compliance. We will specify the types of data retained and the duration.
48.8 Account Deactivation: We clarify that accounts may be either deactivated (preventing login) or deleted (removing all data) upon termination. The circumstances for each will be clearly outlined.
48.9 Return of Company Property: If users possess any company property (e.g., devices), Whveda will provide a process and timeline for returning such property upon account termination.
48.10Specific Termination Criteria: Additional specific criteria leading to account termination, such as failure to pay outstanding balances, will be explicitly stated.
48.11 Changes in Termination Policy: Whveda will communicate changes to the termination policy to users, specifying when they will take effect.
49. Governing Law
49.1 Jurisdiction: Whveda operates within the jurisdiction of Ernakulam, Kerala. Any legal disputes arising from or related to the use of our website, products, or services shall be subject to the laws and courts of this jurisdiction. By using Whveda's services, users implicitly agree to submit to the exclusive jurisdiction of these courts.
49.2 Dispute Resolution: We encourage amicable resolution of disputes whenever possible. Therefore, we propose the following dispute resolution process:
49.2.1 Negotiation and Mediation
49.2.1.1 Negotiation: In the event of a dispute, both parties agree to engage in good-faith negotiations to resolve the issue.
49.2.1.2 Mediation: If negotiation fails, we recommend mediation. A neutral third party will facilitate discussions between the parties. The mediator's role is to assist in finding a mutually acceptable resolution. Mediation details, including the mediator's identity, timeframe, and costs (if any), will be communicated to the involved parties.
49.3 Arbitration Option: As an alternative to litigation, users and Whveda may choose binding arbitration. Arbitration is typically faster and more cost-effective than traditional court proceedings. If both parties opt for arbitration, the decision of the arbitrator(s) will be final and binding.
49.4 Compliance with Local Laws: Users, regardless of their location, agree to comply with both local laws and Whveda's terms and conditions. This ensures consistency and fairness across our user base.
49.5 Waiver of Jury Trial: Users acknowledge and waive their right to a trial by jury in any legal proceedings related to Whveda. We recognize that some jurisdictions may have specific requirements regarding jury trial waivers, and we will adhere to those requirements.
49.6 Severability: If any provision of these terms and conditions is found to be invalid or unenforceable, it will be revised to the minimum extent necessary to make it enforceable while preserving the original intent. The remaining provisions will remain in full force and effect.
49.7 Dispute Resolution and Remedies: Whveda reserves the right to seek remedies available under law or equity in the event of a breach. These remedies may include injunctive relief, monetary damages, or other appropriate measures.
49.8 Consumer Court Jurisdiction: For cases falling under the scope of consumer rights and protection laws, users acting as consumers may seek resolution through the Ernakulam Consumer Court. This court's jurisdiction applies specifically to consumer-related disputes.
50. Modifications
50.1 Right to Modify
Whveda reserves the right to modify, update, or amend these terms and conditions at any time, in whole or in part, at its sole discretion. All modifications will comply with applicable laws and regulations to ensure their legality and enforceability. Changes may encompass various aspects, including the website's features, products, services, policies, or terms and conditions.
50.2 Notification of Changes
In the event of any modifications to the terms and conditions, Whveda will provide notice to users through one or more of the following methods:
50.2.1 Website Posting: The updated terms and conditions will be prominently posted on the website.
50.2.2 Email Notification: Users will receive an email notification sent to the address associated with their account.
50.2.3 Homepage Notice: A clear notice will be displayed on the website's homepage or within the user's account dashboard.
50.3 Whveda will specify the effective date of the revised terms and conditions in the notice. Users will be provided with a reasonable notice period 7 days before the changes take effect.
50.4 User Acceptance: By continuing to use the website after the effective date of any modifications, users agree to be bound by the revised terms and conditions. If a user does not agree with the modifications, they must discontinue using the website and services and may choose to terminate their account.
50.5 Review Responsibility: Users are responsible for periodically reviewing the terms and conditions, as well as other relevant policies such as the privacy policy. Staying informed of any changes ensures compliance and informed decision-making.
50.6 Historical Versions: Whveda maintains a historical record of past versions of the terms and conditions. Users can request access to these versions by contacting our customer support.
51. Book Appointment and Call Facility
51.1 Service Availability
51.1.1 Users can conveniently book appointments with healthcare professionals through Whveda's website.
51.1.2 Appointment availability varies based on the healthcare professional's schedule and location.
51.2 Booking Process
51.2.1 Users must provide accurate information during appointment booking, including their full name, contact details, and relevant medical information.
51.2.2 Appointments can be scheduled up to 30 days in advance to accommodate users' preferences.
51.2.3 Upon successful booking, users will receive a confirmation email or notification.
51.3 Cancellation and Rescheduling: Users have the flexibility to cancel or reschedule appointments, subject to the following guidelines:
51.3.1 Cancellation: Users should cancel appointments at least 24 hours prior to the scheduled time to avoid penalties or charges.
51.3.2 Rescheduling: Similar to cancellations, users can reschedule appointments within the specified timeframe.
51.3.3 Users will be promptly notified of any applicable cancellation fees or charges during the process.
51.4 Call Facility
51.4.1 Accessing Call Services: Users can engage in consultations with healthcare professionals via audio or video calls using the specified platforms.
51.4.2 The call facility operates within the constraints of network connectivity and technical requirements.
51.5 Conduct During Calls
51.5.1 Users are expected to maintain a respectful and professional demeanor during calls.
51.5.2 Any abusive or inappropriate behavior may lead to call termination and potential account suspension.
51.5.3 Healthcare professionals also adhere to professional conduct standards during calls.
51.6 Recording and Privacy
51.6.1 For quality assurance and training purposes, call consultations may be recorded.
51.6.2 Users' privacy remains a priority, and recordings are handled in accordance with Whveda's privacy policy and applicable privacy laws.
51.7 Technical Issues
51.7.1 Whveda acknowledges that technical issues may arise due to users' internet connectivity or device limitations.
51.7.2 If a call is interrupted, users may need to reschedule the appointment.
51.7.3 Users can promptly report technical issues or seek assistance during calls.
52. Fees and Charges
52.1 Consultation Fees:
52.1.1 Fees vary based on the healthcare professional and the type of consultation.
52.1.2 Users will receive clear communication regarding fees before confirming an appointment.
52.1.3 Fees may be refundable according to the refund policy in case of appointment cancellation.
52.2 Payment Methods:
52.2.1 Accepted payment methods for call facility consultations include UPI, credit/debit cards, online payment platforms, or other specified options.
52.2.2 Users must make payment before or immediately after the consultation, as specified by Whveda.
53. Contact Information
53.1 Customer Support
53.1.1 Email
53.1.2 For inquiries or assistance, users can reach out to Whveda's customer support team via email at info@whveda.com.
53.1.3 Whveda aims to respond to email inquiries within 24 hours during business days.
53.2 Phone
53.2.1 Users can contact Whveda's customer support team by phone at 9544244270.
53.2.2 The customer support phone line operates during business hours from 9 am to 6 pm on weekdays (Monday to Friday). Please note that the phone line is closed on Saturdays and Sundays.
53.2.3 Users will connect directly with a representative or may use automated options, if available, to expedite their requests.
53.3 Mailing Address
53.3.1 Whveda's registered physical address is:
- NO 24/1701 KC ARCADE
- Near TV Centre, Kakkanad
- Cochin Special Economic Zone
- Ernakulam, Kerala - 682037
- India
53.3.2 Users may send correspondence, feedback, or inquiries via postal mail to this address.
53.4 Business Hours: Whveda's business hours are from 9 am to 6 pm on weekdays (Monday to Friday). The business is closed on Saturdays and Sundays.
53.5 Response Time
54.5.1 Whveda aims to respond to inquiries submitted via email or phone within 24 hours during business days.
53.5.2 Please note that response times may vary depending on the volume of inquiries and the complexity of the issue.
53.6 Feedback and Complaints
53.6.1 Users are encouraged to provide feedback or report complaints about Whveda's services or products via email or phone.
53.6.2 For efficient handling, please specify relevant details such as the user's name, account information, and a clear description of the feedback or complaint.
53.6.3 Alternatively, users can provide feedback or report complaints using the dedicated form available on Whveda's website.