Refund Policy

Whveda Return & Refund Policy

At Whveda, we strive to provide you with quality products and services. If you encounter any issues with your order, we are here to assist you. Please read our Return & Refund Policy carefully for information on how to proceed.

Definitions

Return: The process of returning a purchased product to Whveda for potential refund or exchange.
Refund: The reimbursement of funds for eligible returns.

Eligibility for Returns:

Products that do not match your order.
Products that are near or past their expiry date (products with less than 3 months of shelf life remaining).
Products that are damaged during transit.

Return Process:

Notification: Contact us immediately if you find any issues with your delivery. Do not accept delivery if the product seal is broken.
Timeframe: Return requests must be submitted within 6 days of delivery.
Verification: Whveda will review your return request to ensure it meets our policy criteria.
Procedure: If your return is approved, we will guide you through the return process, including arranging for product pickup if necessary.

Conditions for Returns:

Incorrectly ordered items are not eligible for return.
Returned items must match the batch number listed on the invoice.
Prescription changes do not qualify for returns.
Products must be in their original, unopened packaging with labels, tags, and barcodes intact.
Partially used products are not eligible for return.

Non-Returnable Categories:

Some products are not eligible for return, including:
Food & Nutrition: Health drinks and supplements.

Refund Policy:

Processing: Refunds will be processed once the returned products are received and inspected.
Method: Refunds will be issued to the original payment method used for the purchase.
Timeline: Refunds will be processed within 30 days of receiving the returned products.
 
 

Contact Us

For any questions or concerns about returns and refunds, please contact our customer care team at [info@whveda.com](mailto:info@whveda.com). We're here to assist you. Thank you for choosing Whveda.