Privacy Policy
1. Whole Heath Veda Healthcare ("Whveda" or "we") is committed to safeguarding your privacy. This privacy notice ("Privacy Notice") explains how we collect and use your personal information when you interact with our website (including sub-domains and microsites) and mobile applications. It outlines the purposes for which we gather your personal information, the entities with whom we may share it, and the security measures we take to protect your data. This policy also informs you of your rights and choices regarding your personal information and how to contact us about our privacy practices.
2 Definitions
2.1 Cookies: Small files placed on your device by our website or mobile application when you access certain features. They help remember your preferences and actions for a certain period.
2.2 Data: Personal, non-personal, and sensitive information that may identify you directly or indirectly when you use our website or mobile application.
2.3 Data Protection Laws: Applicable laws governing the processing of data.
2.4 Partners: Third-party entities with which we have agreements related to the services described in this Privacy Notice.
2.5 Service Providers: Entities to whom we may disclose your data for specific processing purposes under a contractual agreement.
2.6 Whveda: Whveda Healthcare Solutions Private Limited, based at NO 24/1701 KC ARCADE, Near TV Centre, Kakkanad, Cochin Special Economic Zone, Ernakulam, Kerala – 682037, India.
2.7 User or you: Any individual accessing our website or mobile application.
3. Information We Collect. We collect data for various purposes, including:
3.1 Contact Information: Name, email, postal address, country, employer, phone number, and other contact details.
3.2 Financial Information: Payment details, transaction history, preferences, and spending patterns.
3.3Technical Information: Website, device, and app usage, IP address, and similar data collected through automated means such as cookies and pixels.
3.4 Transaction Information: Date, total amount, history, preferences, and other related details of transactions.
3.5 Health-Related Information: Medical history, treatment plans, prescriptions, lab results, and other health-related data.
3.6 Product and Service Information: Account details, membership numbers, registration and payment information, and other product-specific data.
3.7 Personal Information: Age, sex, date of birth, marital status, nationality, identification details, and other personal data.
3.8 Your Reviews and Feedback: Your opinions and feedback on our products and services.
3.9 Loyalty Program Information: Membership details, account profiles, and affiliation with frequent flyer or travel programs.
4 How We Collect Data. Data collection occurs in various ways, including:
4.1 Information You Provide: Information you input on our website, mobile application, or other channels.
4.2 Automatic Information: Data gathered through cookies, pixels, and other technologies when you interact with us.
4.3 Email Communications: Confirmation when you open emails or click links, if supported by your device.
4.4 Information from Other Sources: Data obtained from third-party websites or sources you authorize.
5. Information Shared by You. Whveda may gather your data when you:
5.1 Register with us for products and services.
5.2 Engage in transactions or attempt to transact.
5.3 Complete surveys conducted by us.
5.4 Opt to receive communications or promotional offers from us.
5.5 Visit our website or use our mobile application.
6. Information Collected Automatically
6.1 We automatically gather data during your visit to our website or use of our app to improve content and navigation. This includes:
6.1.1 IP Address: Web server logs capturing IP address, device details, operating system, and browsing preferences.
6.1.2 Aggregated Data: Visits, average time spent, pages viewed, and other usage metrics.
6.1.3 Cookies and Similar Technologies: Collecting data in line with your browser settings.
7 Use of Data. Data may be used for the following purposes:
7.1 Fulfillment of contractual obligations between you and us.
7.2 Providing products and services, and communicating with you about them.
7.3 Offering personalized services, products, and recommendations.
7.4 Operating, evaluating, and improving our business, website, and mobile application.
7.5 Generating aggregated data for customer behavior and preference analysis.
7.6 Providing marketing and promotional campaigns based on your profile.
7.7 Communicating with you regarding requests, feedback, claims, or disputes.
7.8 Enhancing your shopping experience.
7.9 Enforcing website terms of use.
7.10 Protecting against fraud, illegal activity, harm, financial loss, and other security risks.
7.11 Serving other purposes as specified at the time of collection, or as required by law.
8 Minors: Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with a parent or guardian's supervision.
9. Sharing of Data. We may share your data for the following reasons:
9.1 Partners: We may share data with partners offering services, products, or applications.
9.2 Service Providers: Data may be shared with service providers for data storage, analysis, customer service, and payment processing.
9.3 Protecting Whveda: Data may be shared to comply with legal obligations, enforce our terms, or protect Whveda from harm or loss.
9.4 Business Transfers: Data may be transferred as part of business sales or acquisitions.
9.5 Third Parties: Data may be shared with other third parties as requested by you or to comply with legal requirements.
10. Data Security: We use technical and organizational measures to protect your data and store it securely. Contact us immediately if you suspect any misuse, loss, or unauthorized access to your data.
11. Data Retention: We retain data as long as necessary for providing products and services, access to our website and app, and for legal purposes. Retention periods vary depending on data types and purposes.
12. Your Rights and Choices: You have rights concerning your personal information, including access, review, modification, and withdrawal of consent. Keep us informed if your personal information changes during the period we hold it.
13. Data Storage Location: Data collected under this Privacy Notice is hosted on servers located in India.
14. Data Processing: Data collected under this Privacy Notice is processed according to the notice's provisions and applicable law. We maintain contracts with service providers and partners to ensure your data is treated according to the law.
15. App Permissions: Upon onboarding, we may request app permissions for an optimal experience, including:
15.1 Location: For location-specific data such as product availability.
15.2 Camera: For taking photos of prescriptions to upload to the app.
15.3 Photos/Media/Files: Media access for uploading and retrieving files such as prescription uploads.
15.4 SMS: For automatic OTP confirmation.
15.5 Access Wi-Fi State: For optimizing your experience based on Wi-Fi strength.
15.6 Record Audio: To enable video consultations with doctors.
15.7 Bluetooth: For redirecting to a Bluetooth headset during video consultations.
16. Severability: If any provision of this Privacy Notice is found invalid or unenforceable, it will be deemed deleted without affecting the remaining provisions.
17. Updates to This Privacy Notice: As our business evolves, this Privacy Notice may change. We encourage you to review it regularly for updates.
18. Contact Us: To request access, review, update, or withdraw your consent for your personal information, or for any other inquiries, please email info@whveda.com. We will respond within 30 days.
19. Grievance OfficerIf you have any concerns, please contact our Grievance Officer:
Email: info@whveda.com